We are confident that we offer the best quality and service, and if you are not satisfied with your purchase, we will assist you with an exchange or a full refund according to the store's policy. Lafa Kaf Store guarantees that all products are new, unused, and undamaged, 100% original. However, if there is any manufacturing defect caused by the workers of the product, please inform us within one day of receiving the product. Lafa Kaf Store will inspect the product and replace it after the inspection.
Return and Exchange Policy:
Returns or exchanges are not allowed (for custom-made requests once they have been executed) because all abayas displayed are made to order.
Except in the case of:
- Receiving a different product than the one ordered
- Receiving a damaged or defective product
- We commit to paying the modification, shipping, and delivery fees
If you receive the product and wish to make modifications, all products can be modified for free; you only pay the shipping fee, which does not exceed 30 riyals depending on the shipping companies.
Therefore, we emphasize the importance of choosing the correct size and reviewing policies before completing the order.
Shipping and Delivery:
We always strive to deliver your shipment as quickly as possible and through high-quality methods with distinguished companies in this field.
Delivery Time:
The customer must provide a correct address for fast and proper shipping.
The customer will be provided with a tracking number immediately after reviewing the order and can easily follow the shipment through the purchase page on the website.
Order preparation takes from 2 to 14 working days at most after confirming the transfer of the amount, excluding holidays in Saudi Arabia.
The delivery time is as follows:
- Main cities of the Kingdom (from 1 to 5 working days from the shipping time)
- Other cities in the Kingdom (from 2 to 7 working days from the shipping time)
- Gulf countries (from 5 to 10 working days)
Please note that shipping may sometimes be to the customer's door or to the shipping company's branch, depending on the shipping company.
This may vary depending on the shipping company.
Exceptions include busy seasons, public holidays, and circumstances beyond the control of the shipping companies.
It is also possible that shipping delays occur in delivering the shipment to the buyer's country, and the site bears no responsibility for such delays.
If payment is made via transfer from another bank, the transfer will be verified before shipping. Transfer processes may take up to 48 hours in some banks.
Choosing the Shipping Company:
The shipping company is selected by the customer based on the available companies on the website.
In some cases, the shipping company may be changed by the site management to the most suitable one, while maintaining the agreed delivery time.
Do not hesitate to ask us about details or any additional requests.
We wish you a pleasant shopping experience.
